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Support
Standard Support
Frequently Asked Questions
If you have a question, there's a chance it might already be answered. Check out our FAQ page to see if your question is already answered.Community Support
Chat directly with TensorDock staff and users on our Discord.24 Hour Sales Support Via Email
Email us at [email protected] to contact a salesperson. This is useful if you need help comparing services, e.g. an NVIDIA Tesla V100 vs an NVIDIA A100. A salesperson will respond within 24 hours.48 Hour Standard Support Via Email
Email us at [email protected], and our experienced staff will resolve your issue or question within 48 hours for services that have already been provisioned. This is on a best-effort basis, and response times can vary over weekends and holidays.Video Call With A Representative
Schedule a 15 minute video chat. Fill in the details and we'll automatically assign an appropriate company representative. Ask us sales questions, follow up with a previously submitted support request, or just hang out and chat about GPUs :)Enterprise-Level Support
Live Support via Slack
Email us at [email protected] to request a shared Slack channel for live synchronous communication. Available for enterprise customers only.