Support

Frequently Asked Questions

Frequently Asked Questions

If you have a question, there's a chance it might already be answered. Check out our FAQ page to see if your question is already answered.

Join Discord

Community Support

Chat directly with TensorDock staff and users on our Discord.

Email Sales

24 Hour Sales Support Via Email

Email us at [email protected] to contact a salesperson. This is useful if you need help comparing services, e.g. an NVIDIA Tesla V100 vs an NVIDIA A100. A salesperson will respond within 24 hours.

Email Support

48 Hour Standard Support Via Email

Email us at [email protected], and our experienced staff will resolve your issue or question within 48 hours for services that have already been provisioned. This is on a best-effort basis, and response times can vary over weekends and holidays.

Schedule Video Chat

Video Call With A Representative

Schedule a 15 minute video chat. Fill in the details and we'll automatically assign an appropriate company representative. Ask us sales questions, follow up with a previously submitted support request, or just hang out and chat about GPUs :)

Request

Live Support via Slack

Email us at [email protected] to request a shared Slack channel for live synchronous communication. Available for enterprise customers only.